PETALING JAYA: Several major airlines have rescheduled a number of flights to and from Hong Kong following protests calling for a territory-wide strike,crippling parts of the city yesterday.
AirAsia Group Bhd advised guests travelling to and from Hong Kong to prepare for delays and to monitor their flight status at airasia.com/flightstatus.
“AirAsia has also notified all affected guests via email and SMS. Guests who are travelling to/from Hong Kong on Aug 5 (yesterday) are encouraged to check their registered email and mobile for cancellation notifications,” said the budget carrier in a statement.
Among them were flight AK134 from Kuala Lumpur to Hong Kong with a new departure time at 12.55am (local Malaysian time),AK135 from Hong Kong to Kuala Lumpur (5.35pm),AK136 from Kuala Lumpur to Hong Kong (1.50pm).
AirAsia also said that it had several options available to guests whose flights were delayed more than three hours or cancelled as well as those travelling to and from Hong Kong on Aug 5,should they wish to change their travel plans voluntarily.
It said that travellers could either change their flight,credit the account for future travel with AirAsia or get refund for guests whose flights have been delayed more than three hours or that have been cancelled.
“Refund requests can be made with AVA at support.airasia.com. Refunds for bookings made through travel agents including online travel agents must be done via travel agents from which the booking was made.
“AirAsia is monitoring the situation in Hong Kong and will continue to provide information on the latest developments.
“Guests who continue to travel are strongly advised to allow extra time to travel to/from the airport as well as follow the instructions of our ground staff and airport authorities.
“Follow AirAsia on Twitter (@AirAsia) and Facebook (facebook.com/AirAsia) for the latest updates,or contact our customer support on Twitter (@AirAsiaSupport) or at support.airasia.com,” it added yesterday.
Meanwhile,Malaysia Airlines Bhd announced that two of its flights were delayed due to the strike in Hong Kong.
“Following the coordinated strike that is happening in Hong Kong,Malaysia Airlines’ flights MH432 and MH433 on Aug 5 will be delayed,” it said in a brief statement on Twitter.
Cathay Pacific and Cathay Dragon said they were informed by the Airport Authority of Hong Kong that airport operation might be affected on Aug 5.
“We strongly recommend customers postpone non-essential travel on this day.
“With immediate effect,rebooking and rerouting charges will be waived for all tickets issued worldwide (irrespective of fare type) on or before Aug 5 for travel on Cathay Pacific/Cathay Dragon confirmed bookings arriving to and departing from HKG on Aug 5 and Aug 6,” they said.
“All customers scheduled to fly are urged to check Flight Status before proceeding to the airport. To ensure you receive the latest flight status updates via SMS or email,please update contact details in Manage Booking (on their website).
“To understand our service recovery during disruptions,please visit our flight delays and cancellations page.
“While disruption events like these can change significantly and at short notice,rest assured we are doing everything we can in advance to minimise the impact on customers,” they said.
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